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Why Your Team Freaks Out When Things Change (And How to Stop It)

Why Your Team Freaks Out When Things Change (And How to Stop It)

Change doesn’t break organizations… but poor communication can. And poor communication is almost always a boundary issue in disguise. Boundaries create the structure for clarity — around what’s changing, what’s not, and how much employees are expected to absorb at...
Doing It All Is Doing You In: The Hidden Cost of Not Delegating

Doing It All Is Doing You In: The Hidden Cost of Not Delegating

It’s hard to forget the famous line by Shakespeare, “To delegate or not to delegate. That is the question.” Alright, maybe that wasn’t exactly how he phrased it. But if you’re a manager feeling stretched too thin these days, that question has probably crossed your...
Are You a Buyer or a Seller? (794 words)

Are You a Buyer or a Seller? (794 words)

In 2007, I worked for one of the mortgage companies that kicked off the subprime mortgage crisis. (Don’t hate me… I just did tech support.) Until one day, our “pink slip” came in the shape of a padlock on the front door. For the next 6 months, I applied for job after...
Boundaries in Action: How to Agree Without Overcommitting

Boundaries in Action: How to Agree Without Overcommitting

Do you feel compelled to say Yes – even when something isn’t quite right for you? What if you could say yes… without overcommitting? Allow me to explain. When I work with coaching clients or teach boundary-setting workshops for teams, I teach them about the Improv...
How to Fire Clients (Without Ghosting Them) (1061 words)

How to Fire Clients (Without Ghosting Them) (1061 words)

Have you ever had a customer or client who was so difficult to deal with that you couldn’t work with them? Maybe they were rude or abusive, had unrealistic expectations, and wanted you to drop everything to work on their projects, never paid you on time, or didn’t pay...